July 23, 2008
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Commentary
by David Zusman
A recent visit to England and Scotland reminded me of the many innovations in public sector management taking place around the world. There has been a steady stream of reports on the government’s performance on a number of key policy areas based on performance measures and other metrics used to hold agencies or departments to account.
In Scotland, much of the discussion (aside from speculation on an independence vote) has been directed to the government̵...
Information & Communication Technology
ICT is one of the chief tools used to achieve service transformation. While many of readers are ICT experts, most are not. We provide advice to both groups on how to manage ICT projects to get the most out of them, how to network with other agencies and levels of government, how to relate to private sector vendors. We share success stories from effective ICT transformations and the keys to their success.
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April 2008
Zero Sum Game by Robert Parkins Privacy or security
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December 2007
Of Abbie and Eldridge by Robert Parkins Reincarnation and Web 2.0
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November 2007
E-government to digital democracy by Robert Parkins Political push needed for real e-goverment
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October 2007
Asset Management by Kim Mathisen Paving roads in New Brunswick
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October 2007
The Rain of Information by Robert Parkins The falling cost of producing information
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September 2007
I.T. -- Quo Vadis? by Robert Parkins What does the future hold?
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September 2007
Bridging the divide, neglecting the gap by Bruce Gorman What progress have we made?
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September 2007
Applied Wikinomics by Harvey Schachter Forget: Veni, Vidi, Vici; think: Wiki, Wiki, Wiki.
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May 2007
Value your IT professionals by Michelle Berg Before they value the door
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March 2007
The Death of Deference and Beyond by Sandford Borins Transforming government and politics
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February 2007
The State and the Digital Farmer Sean Stephens The role of government in the High-Tech sector
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February 2007
Melding with our machines by Robert Parkins Life after osmosis with our computers
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January 2007
Commonwealth Connect by Tania Gessi and Devindra Ramnarine Bridging the digital divide
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December 2006
Business Communications by David Levy Converging on the future
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December 2006
Making the Grade by Joanna Baker and Andre Leclair The Service Canada College
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November 2006
Strategic Execution by Garry Koop The contribution of project management
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November 2006
Global Citizen Engagement by David Preston The draw of Habitat Jam
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October 2006
IT Shared Services by Paul Hession Advancing the IQTT concept
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October 2006
Mise en place de services partages de TI Auteur : Paul Hession |
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September 2006
Charge It by Cathryn Landreth Procurement cards net government savings
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September 2006
Procurement made cost-effective by Joanne Lynch The New Brunswick Opportunities Network
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June 2006
Shared Services by Glen Orsak |
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March 2006
Prosperity and Productivity Through Innovation by David Zussman Ideas from CanWin 2005
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February 2006
Shared Services by Andrew Graham Strategic pointers to avoid implementation fault lines
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February 2006
Getting Web-Savvier by Alex Langshur Canadian political parties make online progress
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December 2005
Let Managers Sleep by John Girard Resolving information anxiety
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December 2005
Minimizing the Risk of IT Project Failure by Duncan Card and Melissa Ross |
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October 2005
Accountability and Leadership in IT by Paul Crookall An interview with Denis Desautels
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October 2005
Centralizing Information Resources by David Kinsman A Transportation Safety Board of Canada project
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June 2005
Crisis Communications by John Rainford A federal blueprint
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February 2005
Combating Cybercrime by Jack Sebbag |
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February 2005
Measuring the Effects of Homeland Security by Steve Cooperman |
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October 2004
The Procurement Squeeze Play by David Swift Are small IT service providers being squeezed out of federal opportunities?
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October 2004
An IT Service Management Success Story by Tim Eryou and Roger Paris Implementing ITSM at INAC
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