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by David Zusman
A recent visit to England and Scotland reminded me of the many innovations in public sector management taking place around the world. There has been a steady stream of reports on the government’s performance on a number of key policy areas based on performance measures and other metrics used to hold agencies or departments to account.
In Scotland, much of the discussion (aside from speculation on an independence vote) has been directed to the government̵...
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Seamless Service
by Paul Crookall CIO Ron McKerlie on managing IT
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IT Shared Services
by Paul Hession Advancing the IQTT concept
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Mise en place de services partages de TI
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Leadership Talks
by Brent Filson When to put away the PowerPoint
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Leadership Competency
by Mary Margaret Powrie, George Sallay and Lynda Shepard The Ontario Public Service model
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Marketing in the Public Sector
by Harvey Schachter Phillip Kotler's latest reviewed
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Enhancing the Finance Function
by Andy Potter Supporting government modernization
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Humanizing Government
by Betty Healey Strategies for employees suffering compassion fatigue
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High-Trust Workplaces
by Graham Lowe Trust supports service excellence
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Red, White and Drunk All Over
by Paul Crookall Natalie MacLean on good wine
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Enterprise Transition
by David Zussman Moving to shared services
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