July 24, 2008
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Commentary
by David Zusman
A recent visit to England and Scotland reminded me of the many innovations in public sector management taking place around the world. There has been a steady stream of reports on the government’s performance on a number of key policy areas based on performance measures and other metrics used to hold agencies or departments to account.
In Scotland, much of the discussion (aside from speculation on an independence vote) has been directed to the government̵...
CONTENTS
Issue 5, October / November 2004
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From Government Online to Service Transformation
by Paul Crookall
Interviews with CIO Helen McDonald and Elise Boisjoly
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Taking Care of Business
by Charles Vincent and Patrick Zhu
Improving quality of government service to business
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Ontario's Strategy
by Rose Langhout and Heather Hudson
Knowledge is power, sharing knowledge is more powerful
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e-Government
by Al Shaver
If we build it, will they use it?
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Building a Better Brand
by John Harrison
David Ulrich on the crisis in leadersship
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Easier Than ABC
by Rod MacPherson
Back-to-basics cost accounting
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IT Service Management
by Tim Eryou and Roger Paris
An ITSM success story
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The Procurement Squeeze Play
by David Swift
Small IT providers fight for federal procurement opportunities
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The Spa Experience
by William Staubi
The type A way to relax
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