July 24, 2008
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Commentary
by David Zusman
A recent visit to England and Scotland reminded me of the many innovations in public sector management taking place around the world. There has been a steady stream of reports on the government’s performance on a number of key policy areas based on performance measures and other metrics used to hold agencies or departments to account.
In Scotland, much of the discussion (aside from speculation on an independence vote) has been directed to the government̵...
ON THE COVER:
Corporate CIO Greg Georgeff enjoys the scope and challenge of Ontario’s goal to be a world leader in the meaningful application of Information Technology to the business of government. As CCIO he is leading the charge to enhance Ontario’s efficiency, effectiveness and service excellence through technology.
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The Knowledge Centre
George Massih Launched in April of this year by the Government Telecommunications and Informatics Services (GTIS) branch of Public Works and Government Services Canada (PWGSC), the Knowledge Centre is gaining a reputation across the country and worldwide as a centre of expertise for information and communications technology (ICT) professional development, and training, as well as a trusted knowledge provider and broker. It is playing a key role in advancing Government On-Line in Canada.
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Sustaining the Momentum towards eGovernment in Ontario
Greg Georgeff The Ontario government is rapidly becoming an e-government. Across the Ontario Public Service, information and information technology (I&IT) are being applied comprehensively to improve effectiveness, efficiency, and customer serviceand to increase Ontarios competitiveness. A recent study on e-government by the Bertelsmann Foundation ranked Ontario third among 12 international jurisdictions examined. We are coming closer to achieving our committment to become a world leader in e-government by 2003. We have one more year to get there.
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The New Public Management: Back to First Principles
Greg Georgeff Building Communities of Practice for Government On-Line: an Interview with Ed Fine
By John Dingwall The Organizational Readiness Office in the Chief Information Officer Branch of the Treasury Board of Canada Secretariat is addressing human resource management issues related to the ongoing transformation of the way government services are delivered. We asked Executive Director Ed Fine about the strategy his office has adopted, and the rationale for engaging the Information Management, Information Technology, and Service Delivery Communities in addressing these issues./P> |
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Building Communities of Practice for Government On-Line: an Interview with Ed Fine
John Dingwall The Organizational Readiness Office in the Chief Information Officer Branch of the Treasury Board of Canada Secretariat is addressing human resource management issues related to the ongoing transformation of the way government services are delivered. We asked Executive Director Ed Fine about the strategy his office has adopted, and the rationale for engaging the Information Management, Information Technology, and Service Delivery Communities in addressing these issues.
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ey Points: Quebecs Information Highway Initiative
John Dingwall In April, 1998, the Quebec government announced its Policy on the Information Highwaya major initiative aimed at making Quebec an innovative and connected society, providing high quality services both to citizens and to enterprises, and maximizing the performance of government through information technology.
Canadian Government Executive spoke with Michel Rochette, Director of Architecture and Infrastructure at Treasury Board Secretariat ito discuss how Quebec is moving forward with this strategy. |
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Comments from Community Champions
John Dingwall In early 2001, senior-level "Champions Committees" were created in the Information Technology, Information Management and Service Delivery Communities to identify and address human-resource issues related to service transformation agendas such as Government On-Line. Canadian Government Executive asked the co-chairs of the three committees for personal insights into challenges being addressed by their communities.
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Québec : Les technologies de linformation au service de la qualité de service
Patrick Forest Le 8 avril 1998, le gouvernement québécois sest doté dun levier important afin de rapprocher létat du citoyen et des entreprises par le biais dune utilisation accrue des technologies de linformation. Au-delà du simple document administratif, la Politique québécoise de lautoroute de linformation constitue un véritable projet de société destiné à faire du Québec une province branchée et innovatrice quant à la qualité des services offerts à ses citoyens. Government Executive Magazine a rencontré Monsieur Michel Rochette, directeur de larchitecture et de linfrastructure au Secrétariat du Conseil du Trésor afin daborder le thème de linforoute gouvernementale.
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Service Alberta: Collaborating for Success
Wilma Haas This June, Service Albertas web site and call centre went live, marking the first step in a significant cross-ministry effort to make it easier for Albertans to obtain information and services from their government. MLAs, government staff, and Albertans responded with enthusiasm.
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