July 24, 2008
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Commentary
by David Zusman
A recent visit to England and Scotland reminded me of the many innovations in public sector management taking place around the world. There has been a steady stream of reports on the government’s performance on a number of key policy areas based on performance measures and other metrics used to hold agencies or departments to account.
In Scotland, much of the discussion (aside from speculation on an independence vote) has been directed to the government̵...
ON THE COVER:
Michael Nurse is the Associate Deputy Minister for Public Works and Government Services Canada, and is the federal government's Champion for the National Managers' Community.
Photography: Martin Lipman
martin.lipman@gripandgrinphoto.com
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Transforming Ontario's Social Assistance Delivery System
Art Daniels and Bonnie Ewart ntario's thirty-year-old social assistance system was in dire need of reform. Caseloads had almost tripled, annual costs had risen from $1.3 billion in 1985 to $6.8 billion, and business processes were largely paper-based and labour-intensive, leaving little time for caseworkers to serve clients. The technology supporting the system had become outdated and beyond repair, leading to error and fraud. >>Full Story
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Janet Milne: Building a Stronger Managers' Community in Transport Canada
Danielle Armengaud Transport Canada (TC) is a good example of an organization which values, utilizes, and develops its middle managers.
To see what TC is doing and how it does it, we spoke with Janet Milne, the ADM who is TC's champion for middle managers. |
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Integrated Justice Information in the Federal Government
Greg Wright Integrated Justice Information (IJI) had its origins in the response to a series of unfortunate and distressing cases in the 1990's, with the Bernardo case at the top of the list. Criminals benefitted from the fact that law enforcement agencies faced obstacles in sharing information quickly and effectively in the course of their day-to-day operations. As the father of one murder victim stated, "the information highway does not extend to the justice system: that system is still running on dirt roads."
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Michael Nurse: Catalyst for the National Managers' Community
John Dingwall The federal government recognizes the important role of their managers, and is giving a high priority to developing and involving them - especially through learning opportunities, professional development and community-building initiatives.
In all this, Michael Nurse - Associate DM at Public Works and Government Services Canada (PWGSC), and Champion for the National Managers' Community - has been playing a key role. |
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J.P. Sabourin: Protecting Canadian Depositors from Bank Failures
Mark Johnson Canadian financial institutions are known for their stability, but the industry has still experienced its share of failures - 43 of them since 1967, the year in which Parliament created the Canada Deposit Insurance Corporation (CDIC).
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Stages of Development of Networks
Roxanne Cameron Research shows that networks of leaders tend to develop in five stages, we present an outline of those stages.
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Integrated Justice in British Columbia:The Justin System
Scott Andison and Rick McCandless British Columbia is one of the first jurisdictions on the continent to realize the benefits of technology in coordinating the elements of the justice system. In 1995, the Ministry of Attorney General launched the JUSTIN Project, with the aim of developing an integrated justice system. Late in that year, pilot testing of the Crown Counsel component commenced in Kelowna and continued until the system encompassed data and operational functionality to serve Police, Provincial and Federal Crown, Judiciary, Courts, and Corrections.
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