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by David Zusman
A recent visit to England and Scotland reminded me of the many innovations in public sector management taking place around the world. There has been a steady stream of reports on the government’s performance on a number of key policy areas based on performance measures and other metrics used to hold agencies or departments to account.
In Scotland, much of the discussion (aside from speculation on an independence vote) has been directed to the government̵...
Monique Boudrias is Chair of the Human Resources Council in the federal government, and Assistant Deputy Minister for Human Resources (Civilian) at National Defence.
Photo Credit: Deborah Dekok
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APEX Action Plan
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IMPROVING SERVICES THROUGH ALTERNATIVE DELIVERY
Art Daniels, Aris Kaplanis and David Roote |
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PUBLIC SECTOR RESEARCH AT U OF T
Sandford Borins |
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FIXING NEW ZEALAND'S FIXES
Doreen Wilson |
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BUILDING A CITIZEN CENTERED CULTURE IN MANITOBA
John Cumberford |
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INTERVIEW WITH MONIQUE BOUDRIAS
John Dingwall |
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TRANSFORMING SERVICE DELIVERY: SPECIAL OPERATING AGENCIES
John Wilkins |
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SECURITY: EAVESDROPPING AND DISINFORMATION
Michael Richardson |
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AIMING FOR THE TOP: JOSEPH ROTMAN SCHOOL OF MANAGEMENT
Mike Kennedy |
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E-GOVERNMENT: THE CITIZEN RELATIONSHIP CHALLENGE
Oliver Kent and Heather Meek |